Travel Protection

At Rolo’s Road Trips, we want our travellers to book with confidence. We are committed to handling customer funds responsibly and providing financial protection where required.

Package Holiday Protection

Eligible package holidays booked with Rolo’s Road Trips are protected through Protected Trust Services (PTS).

Customer funds for these bookings are held securely within a PTS trust account and are only released in accordance with the delivery of the holiday. This arrangement helps ensure that customer monies are safeguarded and used solely for the purpose of providing your travel experience.

This financial protection provides reassurance that your funds are managed responsibly and transparently.

What is a Package Holiday?

A package holiday generally includes two or more travel services sold together for a single price. For example:

Transport and accommodation

Transport and guided activities

Accommodation and organised experiences

Where a trip meets the definition of a package holiday, it will be protected through our PTS trust account.

Bookings Not Covered by PTS

Some bookings offered by Rolo’s Road Trips do not fall under the definition of a package holiday.

These include:

Day trips

Transport-only services

Private hire or airport transfers

These services are not covered by PTS financial protection.

Our Commitment to You

Our goal is to provide unforgettable travel experiences while ensuring transparency, financial responsibility, and clear communication with our customers.

If you have any questions about travel protection or how your booking is managed, please contact us and we will be happy to help.